To support Hapony in delivering its Services, Hapony engages service providers, Sub-Processors and affiliates to assist Hapony with its data processing activities on behalf of Hapony Business Users as defined in our Hapony Services Agreement.
When Hapony engages third party service providers in our capacity as a data processor for our Business Users’ personal data, the General Data Protection Regulation (“GDPR”) and a number of other global privacy frameworks call these third-party service providers sub-processors. Sub-processors are service providers who have or potentially will have access to or process personal data that Hapony processes for, and on behalf of, Hapony Business Users.
This page outlines the types of service providers, Sub-processors, and affiliates we utilize, where they are located, and a description of the work they carry out.
Sub-processor name | Data | Purpose of Processing | Entity Country |
Amazon Web Services, Inc. | Video and audio communications customers sent or receive through Hapony services. Storage of video recordings. | One-to-one and one-to-many video conferencing communications | Frankfurt- Germany, USA, India |
(Google Analytics) | User behavior on the Hapony.com webpage and Hapony service is tracked using Google Analytics.
Hapony tracks only the behavior of Hapony.com page visitors and clients. | User behaviour of Customers on Hapony website | United States, United Kingdomn |
Deepgram | Audio transcriptions | Live captions, meeting transcriptions | United States |
Stripe | Payment and subscription processing | Billing contact email
Billing information (such as Legal name, Address, Registration ID)
Tax information (such as VAT ID)
Payment information (such as credit card number) | United States |
Xero | Accounting | Invoice details, incl. customer billing and Tax information | United States (AWS) |
Intercom | 1st level support - support communication between Customer and Hapony
Tracking of sales leads | Message from Customer’s representative
Pre-sale communication | United States |
Slack | 2nd level support - communication between Hapony team members | A message between team members, containing information about customer’s technical challenge | United States |
Sendgrid | Transactional and educational emails | Contact email to customer representatives
First and last name of customer representatives | United States |
X (Twitter) | Communication between Customer and Hapony | User profile and message if the user contacts us proactively using Twitter or follows us on Twitter | United States |
Communication between Customer and Hapony | User profile and message if the user contacts us proactively using LinkedIn or follows us on LinkedIn | United States | |
Zapier | Sharing of information between systems | Client email addresses, Client billing address | United States |
DocuSign | Signing contracts electronically | Client email addresses, Client billing address, Contract templates | United States |
For more information on Hapony's privacy practices, please visit our Privacy Policy.
If you have any questions regarding this page, please contact us.